Privacy Policy

DiceWyrm ("we", "us", "our") is a 3D printing startup offering on-demand printing services and selling established stock. This Privacy Policy explains how we collect, use, share, and protect personal information when you interact with our website, request quotes, place orders, or otherwise use our services. We aim to keep things transparent and friendly—like a helpful printer that never jams.

Information We Collect

Information You Provide

  • Contact details: name, email address, phone number, shipping and billing addresses.

  • Account information: username, password, profile preferences.

  • Order and quote details: files you upload (3D models, reference images), product specifications, quantity, material choices, finishing requests.

  • Payment information: card details or payment account identifiers processed through third-party payment processors (we do not store full card numbers on our servers).

  • Communications: messages, support tickets, and any other content you send to us.

Information Collected Automatically

  • Usage data: pages viewed, browsing actions, search queries, quotes requested, order histories, session durations.

  • Device and technical data: IP address, browser type and version, operating system, device identifiers, and cookies or similar technologies.

Information From Third Parties

  • Payment processors, shipping carriers, analytics providers, and any third-party services you choose to use (e.g., authentication via a social login).

  • Publicly available sources or data you’ve authorized us to access.

How We Use Your Information We use personal information to:

  • Provide, process, and fulfill quotes, orders, and returns.

  • Communicate with you about order status, quotes, support requests, account updates, offers, and legal notices.

  • Process payments and prevent fraud.

  • Improve and personalize our products, services, and website experience.

  • Analyze usage patterns to maintain and improve service reliability and security.

  • Comply with legal obligations and enforce our terms of service.

Legal Bases for Processing (where applicable)

  • Performance of a contract: to process quotes, payments, and orders.

  • Legitimate interests: for fraud prevention, improving services, analytics, and internal business operations (balanced against your privacy rights).

  • Consent: where we request and obtain your permission (e.g., marketing emails).

  • Legal obligations: to comply with courts, law enforcement, tax, and regulatory requirements.

Sharing and Disclosure We may share personal information with:

  • Service providers: payment processors, shipping carriers, printing material suppliers, cloud hosting, and IT services that help us operate.

  • Business partners: in cases where we collaborate to provide a product or service you requested.

  • Legal authorities: when required by law, court order, or to protect rights, safety, or property.

  • Business transfers: as part of a merger, acquisition, corporate sale, or bankruptcy. We do not sell your personal information for monetary consideration. If any change occurs to this practice, we will update this policy and communicate changes as required.

Data Security We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. Examples include encrypted connections, access controls, and secure storage practices. While we strive to protect your data, no system is 100% secure; we cannot guarantee absolute security.

Data Retention We retain personal information as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, and to resolve disputes. Retention periods may vary by data type (order records typically retained for tax and warranty purposes; marketing preferences retained until you opt out).

Cookies and Tracking We use cookies and similar technologies to operate the website, enhance user experience, and analyze usage. Most browsers allow you to block or delete cookies, though doing so may limit functionality.

Your Rights and Choices

  • Access and correction: You may request access to or correction of your personal information.

  • Deletion: You may request deletion of your personal information, subject to legal and contractual limitations (e.g., we may retain order records for tax or warranty reasons).

  • Objection and restriction: You can object to certain processing or ask that we restrict processing where applicable.

  • Opt-out of marketing: You can unsubscribe from marketing communications at any time using the link in emails or by contacting us.

  • How to exercise rights: Contact us using the methods below. We will respond in accordance with applicable law.

Children Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, contact us and we will take steps to delete it.

International Transfers If you are located outside the United States, your information may be transferred to, stored, and processed in the United States or other countries. By using our services